Financial Assistance

Watsonville Community Hospital has a variety of financial assistance options available to our patients who are uninsured or underinsured. We will help you determine if you qualify for financial assistance or if there are programs available that may help pay for your medical services. If you are not able to pay your bill, please read this important information on the options available to you.

Financial Assistance Policy

Our Financial Assistance Policy outlines what types of assistance are available, what medical services may be covered, who is eligible to receive assistance and how to apply. Click here to read the policy.

How to apply for financial assistance

The financial assistance application is available online here in English and Spanish.

To receive a free copy of the Financial Assistance Policy and/or the financial assistance application form by mail, please call our Financial Counseling Office. A representative will obtain your mailing address and mail the application form to you.

If you need help with the application, a representative from the Financial Counseling Office will help you with the form. Completed applications should be mailed to: Financial Counseling Office, 75 Nielson Street, Watsonville, CA 95076.

If you lack, or have inadequate insurance, and you meet low- and moderate-income requirements, you may qualify for discounted payment or charity care. Please contact us for more information.

Financial Counseling Office
Phone: (831) 761-5689
Office: 75 Nielson Street, Watsonville, CA 95076
Hours: Monday to Friday, 8:00 a.m. – 4:30 p.m.

Financial Assistance Plain Language Summary

This document explains the Financial Assistance Policy and application process in plain language. It is available here in English and Spanish.

Eligible Services

Professional fees that are not billed by Watsonville Community Hospital will not be covered under this Financial Assistance Policy, except as may be provided for under other policies or contracts.

Questions

Additional information and/or a statement of charges for services rendered by the hospital may be obtained by calling Customer Service at (877) 818-9132, Monday to Friday, 8:00 a.m. – 5:00 p.m.

Complaint

The California Department of Health Care Access and Information (HCAI) Hospital Bill Complaint Program investigates patient complaints and can assess administrative penalties against hospitals for violations of the Hospital Fair Pricing Act. If you believe you were wrongly denied financial assistance, you may file an online complaint to HCAI.